Bessa, RubenFerreira, Luís PintoFernandes, Nuno O.Ávila, PauloRamos, Ana L.2024-08-302024-08-302024BESSA, R. [et al.] (2024) - Industry 4.0 in the automotive sector: development of a decision spport tool for car dealerships using simulation. In Flexible automation and intelligent manufacturing: Establishing bridges for more sustainable manufacturing systems. Springer. p. 539-546. DOI: 10.1007/978-3-031-38165-2_63http://hdl.handle.net/10400.11/9130The concept of Industry 4.0 promises to transversally revolutionise industries. Simulation, as one of the main pillars of Industry 4.0, allows improvements in the organisational and production processes of companies. This research work develops a decision support tool based on system dynamics, that address the problem of car dealership sales forecast and evolution depending on the commercial strategies adopted. This decision support tool considers main variables that are expected to influence car sales in Portugal. To develop this tool several interviews were conducted with the people responsible for the commercial sector of different dealerships while considering existing literature on the subject. This allowed us to parameterize a system dynamics model with the most influential sales factors. The developed tool is expected to contribute to car dealerships to evaluate their commercial policies and define adjustments to these to improve profitability.engIndustry 4.0SimulationSystem dynamicsbook part10.1007/978-3-031-38165-2_63