http://hdl.handle.net/10400.11/49 ESGIN - Artigos em revistas com arbitragem científica Sat, 07 Sep 2019 21:19:07 GMT 2019-09-07T21:19:07Z http://hdl.handle.net/10400.11/6547 Título: Are students and teachers ready for Bologna? A pedagogical project in a tourism course Autor: Ramos, Ana; Ramos, George; Cruchinho, Alexandra; Delgado, Fernanda; Pereira, Paula; Sapeta, Ana Paula Gonçalves Antunes; Afonso, Paulo Resumo: The implementation of the Bologna process in higher education leads to rethinking the teaching-learning assumptions. Higher education today is focused on curricula, teaching-learning processes, subjects and course programmes attending to European credits system, teachers’ qualification and training, academic success and scholar results, performance standards, assessment of institutions, assessment of skills (and not merely knowledge). In 2010 a project (Construction of Learning | ConstAp) was developed in the Polytechnic Institute of Castelo Branco, Portugal. The main goal was to motivate the adoption of changes concerning classroom methodologies and students’ autonomous workload guidance in the scope of the Bologna process implementation. This paper presents a proposal of pedagogical intervention to deal with the mentioned objectives, a project applied in a specific tourism course. The paper presents the first results collected regarding the project’s implementation and seeks to impart a methodology that can be applied to similar courses. Tue, 01 Jan 2013 00:00:00 GMT http://hdl.handle.net/10400.11/6547 2013-01-01T00:00:00Z http://hdl.handle.net/10400.11/6540 Título: Tendências recentes em turismo: algumas reflexões na perspetiva dos territórios de baixa densidade Autor: Ramos, George; Fernandes, João Resumo: Cada vez mais são proferidos discursos centrados na necessidade de desenvolvimento baseados na atividade turística, proporcionando que esta se tenha vindo a transformar em objeto adulado por muitos territórios. Este artigo baseia-se numa revisão bibliográfica relativa à compreensão dos fatores que fundamentam as mais recentes práticas e experiências turísticas. O alargamento das fronteiras mais clássicas do turismo reclama uma atenção específica dedicada aos territórios turísticos, aos novos atores, às novas tipologias de turismo, mas também às externalidades e impactos que vão provocando nos destinos turísticos.; More and more, speeches centred in tourism-based development are delivered, and tourism activities are being strongly adulated by many territories. This paper is based on literature review on the understanding about the factors that underlie tourist latest practices and experiences. The widening of the more conventional boundaries of tourism calls for specific attention devoted to the tourism territories, new actors, new types of tourism, but also to external factors and impacts on tourist destinations. Sun, 01 Jan 2012 00:00:00 GMT http://hdl.handle.net/10400.11/6540 2012-01-01T00:00:00Z http://hdl.handle.net/10400.11/6451 Título: The relationship between market orientation, customer loyalty and business performance: A sample from the Western Europe hotel industry Autor: Sampaio, Carlos; Hernández Mogollón, José; Rodrigues, Ricardo Resumo: This study explores the nature of the relationship between market orientation and business performance and the mediating role of customer loyalty in this relationship. Empirical analysis was based on a sample from the Western European hotel industry. Research results indicate that market orientation has a positive direct effect on business performance and that the effects of market orientation on business performance are mediated through customer loyalty. Market orientation produces a positive effect on customer loyalty, which in turn has a positive effect on business performance, showing that market orientation has a significant and positive indirect effect on business performance. These findings suggest potential major implications for the hotel industry. For example, by developing a market-oriented organization, hotels could produce positive effects on customer loyalty and consequently on their business performance. Mon, 18 Feb 2019 00:00:00 GMT http://hdl.handle.net/10400.11/6451 2019-02-18T00:00:00Z http://hdl.handle.net/10400.11/6284 Título: Assessing the relationship between market orientation and business performance in the hotel industry: the mediating role of service quality Autor: Sampaio, Carlos; Hernández-Mogollón, José M.; Rodrigues, Ricardo G. Resumo: Purpose This study aims to explore the nature of the relationship between market orientation and business performance in the Portuguese hotel industry and to evaluate the mediating role of service quality in this relationship. Design/methodology/approach A literature analysis on market orientation, service quality and hotel business performance was conducted. The structural model was developed, and the measurement scales’ items were generated. Working data were obtained by sending a survey to Portuguese hotel managers. A purification process was conducted, and the convergent and discriminant validity, as well the reliability, of the measurement models were assessed. The structural model was tested by conducting a path analysis, as well by evaluating the coefficient of determination (R2) and the predictive relevance indicator (Q2). Findings Research results show that market orientation has a positive direct effect on business performance. Moreover, results indicate that market orientation effects on business performance are mediated throughout the hotels’ ability to provide service quality. Originality/value Despite the large amount of research on market orientation, research on the hospitality sector has been conducted mainly using tools developed for the manufacturing and consumer goods sectors. On the other hand, little has been done to explore the nature of the mediating effect of service quality on the relationship between market orientation and business performance in the hotel industry. Moreover, despite the contribution of the tourism industry to the Portuguese gross domestic product, research on the hotel industry is scarce. Descrição: This is the accepted manuscript of an article published by Emerald Publishing Limited in Journal of Knowledge Management in 2018, available online: https://www.emeraldinsight.com/doi/abs/10.1108/JKM-08-2017-0363 Mon, 01 Jan 2018 00:00:00 GMT http://hdl.handle.net/10400.11/6284 2018-01-01T00:00:00Z http://hdl.handle.net/10400.11/6111 Título: Impacts of Tourism in an Urban Community: The case of Alfama Autor: Castela, Ana Fri, 01 Jun 2018 00:00:00 GMT http://hdl.handle.net/10400.11/6111 2018-06-01T00:00:00Z