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Boas práticas de recrutamento e seleção: análise das unidades hoteleiras da região do norte de Portugal
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Orientador(es)
Resumo(s)
Este estudo tem como objetivo fundamental compreender as boas práticas de recrutamento e seleção (R&S) das unidades hoteleiras do Norte de Portugal. Adotando uma abordagem metodológica quantitativa, aplicamos como instrumento um questionário das melhores práticas de R&S às unidades hoteleiras da região. Os resultados obtidos sobre as práticas de R&S utilizadas permitem concluir que atualmente a maioria das unidades hoteleiras do Norte de Portugal são PME, não tem departamento de recursos humanos (RH), a gestão dos RH é sobretudo assegurada pela gestão financeira ou administrativa. Por outro lado, raramente utilizam uma pessoa especializada para fazerem o R&S e que realizam de forma insuficiente testes de emprego, onde as pessoas têm de demonstrar as suas habilidades e competências. Contudo, os gestores hoteleiros têm a noção de que no futuro as boas práticas, neste domínio, devem evoluir no sentido de suprir estas significativas lacunas.
ABSTRACT: This study aims to fundamentally understand the best practices of recruitment and selection of Northern Portugal hotel units’. Adopting a quantitative methodological approach, we apply as instrument a questionnaire of best practices in recruitment and selection at the hotels in the region. The results obtained on the recruitment and selection practices used allow to conclude that currently most of the hotels in Northern Portugal are small medium enterprises, haven’t human resources department and for that human resource management is mainly ensured by administrative or financial management. On the other hand, they do not have specialized human resources and they perform in an insufficient way employment tests where people have to demonstrate their skills and competencies. However, hotel managers have the notion that in the future the best practices in this field, must evolve in order to supply these significant gaps.
ABSTRACT: This study aims to fundamentally understand the best practices of recruitment and selection of Northern Portugal hotel units’. Adopting a quantitative methodological approach, we apply as instrument a questionnaire of best practices in recruitment and selection at the hotels in the region. The results obtained on the recruitment and selection practices used allow to conclude that currently most of the hotels in Northern Portugal are small medium enterprises, haven’t human resources department and for that human resource management is mainly ensured by administrative or financial management. On the other hand, they do not have specialized human resources and they perform in an insufficient way employment tests where people have to demonstrate their skills and competencies. However, hotel managers have the notion that in the future the best practices in this field, must evolve in order to supply these significant gaps.
Descrição
Palavras-chave
Boas práticas R&S Unidades hoteleiras Norte de Portugal Best practices Recruitment ans selection Hotel units Northern of Portugal
Contexto Educativo
Citação
RUA, Orlando Lima ; CARVALHO, Abel Salgado de (2017) - Boas práticas de recrutamento e seleção : análise das unidades hoteleiras da região do norte de Portugal = Best practices in recruitment and selection : Analyzis of the hotel units in the region of Northern of Portugal. GESTIN. ISSN 1645-2534. Ano 14, nº 14/15, p. 289-305.
Editora
Escola Superior de Gestão de Idanha-a-Nova