Beyond financial metrics: A systematic and bibliometric review of hotel business performance

Sampaio, Carlos; Régio, Mónica; Sebastião, João Renato

Publication

Beyond financial metrics: A systematic and bibliometric review of hotel business performance

2025Review article

datacite.subject.fos	Ciências Sociais::Economia e Gestão
dc.contributor.author	Sampaio, Carlos
dc.contributor.author	Régio, Mónica
dc.contributor.author	Sebastião, João Renato
dc.date.accessioned	2025-12-15T12:34:03Z
dc.date.available	2025-12-15T12:34:03Z
dc.date.issued	2025
dc.description.abstract	Hotel business performance has been traditionally measured through financial metrics. Nevertheless, recent research emphasizes the increasing relevance of non-financial metrics such as sustainability, stakeholder perceptions, and strategic management practices. This study assesses the evolution of the measurement of hotel business performance within the scientific literature to identify trends and theoretical frameworks that shape performance measurement. The methodological approach employs qualitative and quantitative analysis, through a bibliometric analysis, to track the development of performance metrics in the field. The findings suggest that the assessment of hotels’ business performance shifted from the use of pure financial metrics to a more integrated perspective, including factors such as social responsibility, customer satisfaction, and sustainability. Furthermore, external factors such as economic crises could also significantly influence hotel performance. Future research should further explore the role of technology and regional variations in shaping hotel business success.	eng
dc.description.sponsorship	NECE and this work are supported by FCT (Fundação para a Ciência e Tecnologia), I.P., project reference UIDB/04630/2020 and DOI identifier 10.54499/UIDP/04630/2020. This work was funded by National Funds through the Foundation for Science and Technology (FCT), I.P., within the scope of the project UIDB/05583/2020, DOI identifier https://doi.org/10.54499/UIDB/05583/2020. Furthermore, we would like to thank the Research Centre in Digital Services (CISeD) and the Instituto Politécnico de Viseu for their support.
dc.identifier.citation	SAMPAIO, C. ; RÉGIO, M. ; SEBASTIÃOm J. R. (2025) - Beyond financial metrics: A systematic and bibliometric review of hotel business performance. Administrative Sciences. 15:5. DOI: 10.3390/admsci15050179
dc.identifier.doi	10.3390/admsci15050179
dc.identifier.issn	2076-3387
dc.identifier.uri	http://hdl.handle.net/10400.11/10404
dc.language.iso	eng
dc.peerreviewed	yes
dc.relation.hasversion	https://www.mdpi.com/2076-3387/15/5/179
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/
dc.subject	Business performance
dc.subject	Financial performance
dc.subject	Hotel industry
dc.title	Beyond financial metrics: A systematic and bibliometric review of hotel business performance	eng
dc.type	review article
dspace.entity.type	Publication
oaire.citation.issue	5
oaire.citation.title	Administrative Sciences
oaire.citation.volume	15
oaire.version	http://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyName	Sampaio
person.familyName	Régio
person.familyName	Sebastião
person.givenName	Carlos
person.givenName	Mónica
person.givenName	João Renato
person.identifier.ciencia-id	E61E-4CFD-7E81
person.identifier.ciencia-id	1D19-51EE-EE14
person.identifier.orcid	0000-0002-5249-7798
person.identifier.orcid	0000-0001-7918-9691
person.identifier.orcid	0000-0003-4175-010X
person.identifier.rid	D-7432-2015
person.identifier.scopus-author-id	57202496820
person.identifier.scopus-author-id	57190378866
person.identifier.scopus-author-id	35213824400
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