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Publication
Design e herança cultural : comunicação em palácios/museu
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Advisor(s)
Abstract(s)
Os museus são fortes pilares do conhecimento moderno mas,
por diversos motivos, nem todos são apelativos nem comunicam como
deveriam, resultando numa passagem de conhecimento que nem sempre
alcança os públicos que era suposto. Nesta nova era digital, chamada de
Industria 4.0., todos somos utilizadores, seja de um serviço ou de
aplicações e em qualquer das situações o utilizador espera uma
experiência personalizada. Este artigo faz parte de uma investigação de
doutoramento em design que pretende estudar a comunicação e o
envolvimento do público com os museus, em particular com o Palácio-
Museu da Pena (localizado em portugal. na região de Sintra) analisando
as possibilidades que o Service Design pode oferecer (gestão,
comunicação, organização do espaço, interactividade). Nesse contexto,
este artigo tem por base numa revisão de literatura e lança a questão
relevante a esta investigação, tece argumentos sobre qual a sua
pertinência, bem como sobre a delimitação do objecto de estudo da
mesma. Além disso, formula a hipótese e aborda algumas metodologias e
métodos que parecem ser propícios à investigação.
Assim, esperamos que os resultados desta investigação sejam um
contributo para o conhecimento e definição os sistemas de service design
que melhorem a ligação dos museus com os visitantes e que se tornem
centros de conhecimento na sua experiência global. Para isso,
pretendemos fazer uma revisão da literatura sólida sobre a temática, da
qual este artigo representa uma pequena parte desse estudo. Também é
objectivo estudar metodologias que aportem a fusão da prática com o
meio cientifico e académico. A razão pela qual pretendemos usar o
Palácio da Pena como um estudo de caso está relacionada com o acesso
privilegiado a informação necessária ao sucesso desta investigação, bem
como às instalações e públicos da instituição.
ABSTRACT : Museums are strong pillars of modern knowledge but, for various reasons, not all are appealing nor communicating as they should, resulting in a passage of knowledge that does not always reach the audiences it was supposed to. In this new digital age, Called Industry 4.0. we are all users, be it a service or applications and in any of the situations the user expects a personalized experience. This article is part of a doctoral research in design that aims to study communication and public involvement with museums, in particular the Pena Palace-Museum (located in Portugal in the Sintra region), analyzing the possibilities that the Service Design can offer (management, communication, organization of space, interactivity). In this context, this article is based on a review of the literature and launches the pertinent question to this investigation, makes arguments as to its pertinence, as well as on the delimitation of the object of study of the same. In addition, it formulates the hypothesis and addresses some methodologies and methods that appear to be conducive to research Thus, we hope that the results of this research will contribute to the knowledge and definition of service design systems that improve the link between museums and visitors and become centers of knowledge in their overall experience. For this, we intend to review the solid literature on the subject, of which this article represents a small part of this study. It is also the objective to study methodologies that contribute to the fusion of the practice with the scientific and academic environment. The reason why we intend to use the Pena Palace as a case study is related to privileged access to the information necessary for the success of this research, as well as to the facilities and public of the institution.
ABSTRACT : Museums are strong pillars of modern knowledge but, for various reasons, not all are appealing nor communicating as they should, resulting in a passage of knowledge that does not always reach the audiences it was supposed to. In this new digital age, Called Industry 4.0. we are all users, be it a service or applications and in any of the situations the user expects a personalized experience. This article is part of a doctoral research in design that aims to study communication and public involvement with museums, in particular the Pena Palace-Museum (located in Portugal in the Sintra region), analyzing the possibilities that the Service Design can offer (management, communication, organization of space, interactivity). In this context, this article is based on a review of the literature and launches the pertinent question to this investigation, makes arguments as to its pertinence, as well as on the delimitation of the object of study of the same. In addition, it formulates the hypothesis and addresses some methodologies and methods that appear to be conducive to research Thus, we hope that the results of this research will contribute to the knowledge and definition of service design systems that improve the link between museums and visitors and become centers of knowledge in their overall experience. For this, we intend to review the solid literature on the subject, of which this article represents a small part of this study. It is also the objective to study methodologies that contribute to the fusion of the practice with the scientific and academic environment. The reason why we intend to use the Pena Palace as a case study is related to privileged access to the information necessary for the success of this research, as well as to the facilities and public of the institution.
Description
Keywords
Museu Palácio/museu Experiência Utilizador Service design Museum Palace/museum Experience User
Citation
PEREIRA, Susana Teresa Patrício ; OLIVEIRA, Fernando (2018) - Design e herança cultural : comunicação em palácios/museu. Convergências : Revista de Investigação e Ensino das Artes. ISSN 1646 - 9054. Vol. XI, nº 22, p. 1-6.
Publisher
IPCB.ESART