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Publication
A utilização do e-banking por idosos maiores de 65 anos: estudo de caso no concelho de Castelo Branco (Portugal)
Advisor(s)
Abstract(s)
A sociedade está a envelhecer. Ao mesmo tempo, a evolução tecnológica é de tal ordem que se origina o fenómeno de infoexclusão entre os mais velhos. Na mesma linha, as aplicações digitais (Apps), são cada vez mais e, cada vez mais, substituem serviços anteriormente prestados através de uma presença física.
O e-banking é o perfeito exemplo deste fenómeno. Através deste estudo pretendeu-se conhecer a opinião de idosos com mais de 65 anos acerca das aplicações direcionadas ao e-banking, percebendo as suas limitações. Desta forma, a metodologia utilizada foi baseada na técnica de entrevista estruturada (de
modo a perceber os dados sociodemográficos), observação participante da interação com a app (com registo em grelha de observação), notas de campo e focus group. Esta foi aplicada a 5 idosos que sabem ler e escrever, num centro de dia de uma localidade sem existência de ATM (Caixa Multibanco). Concluiuse que estes embora considerem as aplicações interessantes preferem o atendimento presencial.
Society is aging. At the same time, technological developments are such that the phenomenon of info-exclusion among the elderly originates. In the same vein, digital applications (app’s) are more and more and increasingly replace services previously provided through a physical presence. Ebanking is the perfect example of this phenomenon. Though this study, it was sought to know the opinion of elderly people over 65 years of age regarding applications directed to e-banking, realising their limitations. Thus, the methodology used was based on the structured interview technique (in order to understand the sociodemographic data), participant observation of the interaction with the app (with registration in the observation grid), field notes and focus group. This was applied to 5 elderly people who know how to read and write, in a day center in a location without ATM (ATM). It was concluded that although they consider the applications interesting, they prefer face-to-face service.
Society is aging. At the same time, technological developments are such that the phenomenon of info-exclusion among the elderly originates. In the same vein, digital applications (app’s) are more and more and increasingly replace services previously provided through a physical presence. Ebanking is the perfect example of this phenomenon. Though this study, it was sought to know the opinion of elderly people over 65 years of age regarding applications directed to e-banking, realising their limitations. Thus, the methodology used was based on the structured interview technique (in order to understand the sociodemographic data), participant observation of the interaction with the app (with registration in the observation grid), field notes and focus group. This was applied to 5 elderly people who know how to read and write, in a day center in a location without ATM (ATM). It was concluded that although they consider the applications interesting, they prefer face-to-face service.
Description
Keywords
Idosos E-banking Infoexclusão; Aplicações digitais Tecnologia digital. Elderly E-banking Infoexclusion Apps Digital tecnology
Pedagogical Context
Citation
A. Torrão, C. Laranjeira, C. Roque and H. Gil (2020) - The use of e-banking by elderly people over 65 years: a stdudy case at the council of Castelo Branco (Portugal), 15th Iberian Conference on Information Systems and Technologies (CISTI2020). DOI 10.23919/CISTI49556.2020.9141143, Sevilla, Spain. pp. 1-5.
Publisher
IEEE Xplore Digital Library