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Ementas acessíveis para todos: Inclusão social e autonomia em contextos educativos não formais
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Advisor(s)
Abstract(s)
Vários estudos comprovam que a acessibilidade carece ainda de um quadro de ação efetivo e eficaz que habilite o acesso a diversos serviços comuns do dia-a-dia para todas as pessoas. A acessibilidade à informação é, nos dias de hoje, um direito que não se vê contemplado como pleno e garantido para pessoas
com Necessidades Específicas (NE). Perante este panorama procedeu-se à adaptação de ementas de restaurantes, através de um design inclusivo, em comunicação acessível e multiformato (braille, símbolos pictográficos para a comunicação, QR code com áudio e fotografias). Com o objetivo de validar este
recurso enquanto instrumento de promoção da inclusão social e da autonomia de pessoas com NE, a presente investigação teve por base um estudo de casos múltiplos com o envolvimento de dois restaurantes, num contexto de educação não formal. As técnicas e instrumentos de recolha de dados foram a entrevista
semiestruturada (n=1), notas de campo, Focus Group com proprietários e colaboradores do restaurante (n=4) e inquérito por questionário dirigido aos clientes (n=80) dos restaurantes. Recorrendo à análise de conteúdo e a uma análise estatística descritiva constatamos que todas as categorias de análise revelaram
valores significativos e de interesse sobre as perceções das pessoas envolvidas no estudo. Os resultados obtidos numa pesquisa exploratória aferiram que 97% dos inquiridos consideram que serviços de turismo devem disponibilizar ementas acessíveis para garantir a acessibilidade e a participação de todos. Demonstrando assim, que a adaptação de ementas em comunicação acessível pode representar
uma ferramenta de promoção da inclusão (98%) e autonomia (95%) de pessoas com NE. Apesar de ser um instrumento que carece de maior robustez por parte de investigações científicas, a implementação de ementas acessíveis em restaurantes, poderá habilitar uma participação plena e efetiva a todas as pessoas,
independentemente das suas NE, outorgando-lhes a autonomia e independência que lhes conferem dignidade.
Abstract: Several studies prove that accessibility still lacks an effective and effective action framework that enables access to various common day-to-day services for all people. Accessibility to information is, nowadays, a right that is not seen as full and guaranteed for people with Specific Needs (SN). Given this panorama, restaurant menus were adapted, through an inclusive design, in accessible and multi-format communication (braille, pictographic symbols for communication, QR code with audio and photographs). With the aim of validating this resource as an instrument for promoting social inclusion and autonomy for people with NE, the present investigation was based on a multiple case study involving two restaurants, in a non formaleducation context. Thedatacollection techniquesandinstruments weresemi structured interviews (n=1), field notes, Focus Group with restaurant owners and employees (n=4) and questionnaire survey addressed to restaurant customers (n=80). Using content analysis and descriptive statistical analysis, we found that all categories of analysis revealed significant values of interest regarding the perceptions of the people involved in the study. The results obtained in an exploratory survey showed that 97% of respondents consider that tourism services should provide accessible menus to guarantee accessibility and participation for all. Thus demonstrating that the adaptation of menus in accessible communication can represent a tool for promoting inclusion (98%) and autonomy (95%) of people with NE. Despite being an instrument that requires greater robustness on the part of scientific investigations, the implementation of accessible menus in restaurants can enable full and effective participation for all people, regardless of their NE, granting them the autonomy and independence that they confer dignity.
Abstract: Several studies prove that accessibility still lacks an effective and effective action framework that enables access to various common day-to-day services for all people. Accessibility to information is, nowadays, a right that is not seen as full and guaranteed for people with Specific Needs (SN). Given this panorama, restaurant menus were adapted, through an inclusive design, in accessible and multi-format communication (braille, pictographic symbols for communication, QR code with audio and photographs). With the aim of validating this resource as an instrument for promoting social inclusion and autonomy for people with NE, the present investigation was based on a multiple case study involving two restaurants, in a non formaleducation context. Thedatacollection techniquesandinstruments weresemi structured interviews (n=1), field notes, Focus Group with restaurant owners and employees (n=4) and questionnaire survey addressed to restaurant customers (n=80). Using content analysis and descriptive statistical analysis, we found that all categories of analysis revealed significant values of interest regarding the perceptions of the people involved in the study. The results obtained in an exploratory survey showed that 97% of respondents consider that tourism services should provide accessible menus to guarantee accessibility and participation for all. Thus demonstrating that the adaptation of menus in accessible communication can represent a tool for promoting inclusion (98%) and autonomy (95%) of people with NE. Despite being an instrument that requires greater robustness on the part of scientific investigations, the implementation of accessible menus in restaurants can enable full and effective participation for all people, regardless of their NE, granting them the autonomy and independence that they confer dignity.
Description
Keywords
Comunicação acessível Design inclusivo Educação não formal Ementas acessíveis multiformato Inclusão Accessible communication Inclusive design Non-formal education Multiformat accessible menus nclusion
Pedagogical Context
Citation
Gil, H., Saraiva, D. & Sousa, C. (2024). Ementas acessíveis para todos: Inclusão social e autonomia em contextos educativos não formais. In Atas Challenges 2024: Espaços e Caminhos OnLife. Universidade do Minho, ISBN 978-989-53959-1-0. p. 40-49.